AI That MakesYour Business Smarter.
Real-time AI insights, faster workflows and intelligent automation built directly into your phone system. Understand customer behaviour, improve agent performance and automate routine processes — all without lifting a finger.
Four Powerful AI Capabilities
Everything you need to transform customer interactions and agent performance.
AI Analytics
Understand customer interactions instantly with sentiment analysis, summaries and trend reporting. View performance across agents, queues and ring groups in real time.
AI Receptionist
Automate call handling with AI-driven voice prompts. Route callers, answer common questions and operate 24/7 without manual intervention.
AI Transcription
Accurate call and voicemail transcription with automatic summaries and sentiment scoring. Choose from Google, OpenAI Whisper, or our own AI engine.
Enterprise AI Edition
Access advanced AI features with continuous improvements. Full call transcription, analytics and sentiment tracking for comprehensive business insights.
Why AI Matters for Your Business
Real-time Insights
Understand caller mood and performance trends instantly. AI Analytics reveals patterns across queues and agents without manual review.
Faster Workflows
Auto summaries highlight key details from every call. Get complete, searchable records that enhance reporting and decision-making.
24/7 Automation
AI Receptionist handles routine calls, reduces workload and improves response times. Run operations around the clock without increasing headcount.
Frequently Asked Questions
Everything you need to know about our AI capabilities.
Which reports include AI insights?
Call logs, extension statistics, ring groups, and queue analytics all include transcription, summaries and sentiment scores when AI is enabled.
What transcription options are available?
We offer Google, our proprietary 3CX AI, and OpenAI Whisper transcription. Choose the provider that fits your business requirements.
How does sentiment analysis help my team?
Sentiment scores show how customers feel during interactions. Managers can track sentiment across agents and queues to identify strengths and areas for improvement.
Can sentiment scores support training?
Yes — sentiment trends highlight where agents excel and where coaching may help. High scores indicate strong engagement, while lower scores flag potential issues.
Ready to Transform Your Communications?
See how AI can improve customer interactions, agent performance and operational efficiency across your business.